This story exemplifies exceptional Smirthwaite customer service and teamwork, showcasing how proactive collaboration can lead to wonderful outcomes; and our dedication to supporting children and their families for life.
In a recent situation where time was of the essence, Steve Wreford (Customer Services) demonstrated his excellent customer service skills by swiftly sourcing and preparing paediatric products to support a student’s urgent needs for attending the University of Westminster. The initial request included an Easi-Lift shower stretcher which the manufacturing team completed in hours of the order being placed.
Steve also sourced an Essential 130 Mobile Hoist and Sling with the assistance of Derek York (Commercial Manager). Furthermore, Steve prepared quotes and invoices, secured payment, and ensured all products were dispatched within 24 hours, allowing the student to start her course on time.